Terms & Conditions

Services Overview

Level Up Textiles provides textile sourcing, design, manufacturing, and consulting services to connect international brands/retailers with Indian suppliers and artisans. Our platform facilitates product development, production management, quality control, logistics, and marketing support.

Intellectual Property Rights All content on our Services, including text, graphics, logos, icons, images, audio/video clips, downloads, data compilations, and software, is the property of Level Up Textiles or its content suppliers and is protected by international copyright laws. The compilation of all content on our Services is the exclusive property of the Company and is protected by Indian and international copyright laws.

User Responsibilities

You agree to use our Services only for lawful purposes and in a manner that does not infringe upon the rights of the Company or any third party. You are responsible for maintaining the confidentiality of your account information and restricting access to your account.

Prohibited Conduct You agree not to engage in any of the following activities while using our Services:

• Transmitting any viruses, worms, defects, trojan horses, or any items of a destructive nature

• Modifying, adapting, sub-licensing, translating, selling, reverse engineering, decompiling, or disassembling any portion of the Services

• Using our Services in any manner that may damage, disable, overburden, or impair the Company's servers or networks

• Attempting to gain unauthorized access to any Services, accounts, computer systems, or networks connected to the Company

• Violating any applicable laws or regulations

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Order Placement & Pricing

All orders for products or services must be placed through our designated ordering channels. Pricing, payment terms, and product specifications will be provided during the ordering process. The Company reserves the right to modify pricing at any time without prior notice.

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Payment & Invoicing

You agree to pay all fees and applicable taxes in a timely manner. Payment methods and terms will be specified during the ordering process. Invoices will be issued upon completion of services or product delivery. Late payments may result in suspension or termination of services.

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Shipping & Delivery

Shipping and delivery terms will be provided at the time of order placement. The Company is not responsible for any delays caused by third-party carriers or unforeseen circumstances. Title and risk of loss pass to you upon product delivery.

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Quality Assurance & Returns

We strive to maintain high-quality standards for all products and services. Any defective items or unsatisfactory services must be reported within the specified return window, which will be provided at the time of purchase. Returns and refunds will be handled according to our Quality Assurance policy.

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Privacy & Data Protection

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Services, you consent to the data practices described in the Privacy Policy.

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Limitation of Liability

The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use our Services. Our total liability shall not exceed the amount paid by you for the specific service or product in question.

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Termination

We reserve the right to terminate or suspend your access to our Services at any time, without cause or notice, which shall be effective immediately. The Company will not be liable to you or any third party for termination of your account or access to the Services.

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Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties from any claims, losses, damages, liabilities, including attorney's fees, arising out of your use or misuse of our Services, violation of these Terms, or violation of any rights of a third party.

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Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English and take place in New Delhi, India.

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Modifications

The Company reserves the right to modify or replace these Terms at any time by posting the updated terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

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Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

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Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us via email on info@leveluptextiles.com